How To Fix Amazon Prime Error Code 28

What Causes Error Code 28?

The error code may occur in your device due to a variety of reasons as listed below:

1. Open Microsoft Store and launch the Library section.
2. Click on Get updates to download the latest version of Prime Video.

Method 1: Basic Troubleshooting Methods

1A. Restart PC Restarting your computer can help to resolve any potential software conflicts or glitches that could be causing the issue. To restart your PC, follow our guide 6 Ways to Reboot or Restart a Windows 10 Computer.

1C. Increase Network Speed

1. Open the Microsoft Store application by typing in the Windows search bar.

2. Open the Library section of the Store.

3. Click on Get updates to download the latest version of Prime Video, if available.

Method 3: Update DNS Settings

Method 4: Disable VPN Service

Method 5: Verify with Other Shows

Verifying with other shows helps to resolve the issue because it allows you to identify if the issue is with the device, the internet connection, or the show itself. If the issue is with the show, then you can switch to another show and see if it works. Checking with other shows can help you narrow down the issue and find the root cause of the error code 28.

Method 6: Update Network Adaptor Drivers

Updating network adaptor drivers can help to fix the error because the error is often caused by outdated or incompatible drivers. Outdated drivers may cause compatibility issues, which can lead to errors when streaming content. By updating the network adaptor drivers, compatibility issues can be resolved, reducing the chances of experiencing the error. You can check out the How to Update Network Adapter Drivers on Windows 10 guide to update the driver on your device.

Method 7: Reinstall Network Adaptor Drivers

Reinstalling network drivers helps to resolve the issue because the drivers play an important role in network connection and communication between the computer and the internet. Reinstalling the drivers ensures that the computer is using the most up-to-date versions and that the drivers are not corrupted. You can follow the How to Uninstall and Reinstall Drivers on Windows 10 guide to safely reinstall the network adaptor drivers on your device.

Method 8: Roll Back Network Adaptor Drivers

1. Right-click on the start menu and launch Device Manager.

2. Double-click on Network adapters.

3. Right-click on your network adapter and select Properties.

4. In the Driver tab, click on Roll Back Driver.

5. Finally, select a reason for Why are you rolling back? and click on Yes.

Method 9: Add Exception to Firewall

Method 10: Disable Antivirus Protection

1. Press Windows + I keys simultaneously to open Settings.

2. Here, click Apps.

3. Locate and select Prime Video for Windows.

4. Here, click Uninstall.

5. Again, click Uninstall to confirm the action.

6. Open the Microsoft Store by typing in the Windows search bar.

7. Search for Prime video for Windows.

8. Finally, click Install to get the program on your computer.

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